Privacy Policy

1. Introduction

Ramseredwa Public Speaking Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ramseredwa.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Subscribe to our newsletter
• Contact us through our website forms
• Participate in surveys or feedback requests
• Attend our events or workshops

This information may include:

• Name and contact information (email, phone, address)
• Professional information (job title, company)
• Payment information (processed securely through third-party providers)
• Course preferences and learning goals

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookie and tracking technology data

3. How We Use Your Information

We use the collected information for various purposes:

• Provide and maintain our services
• Process registrations and payments
• Send newsletters and marketing communications
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email marketing services
• Website hosting and maintenance
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose information if required by law or in good faith belief that such action is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent or investigate fraud or security issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and staff training

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

6.1 Essential Cookies

Required for basic website functionality and cannot be disabled.

6.2 Analytics Cookies

Help us understand how visitors use our website to improve performance.

6.3 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through our cookie consent banner or your browser settings.

7. Your Rights and Choices

Under Australian privacy law, you have certain rights regarding your personal information:

7.1 Access and Correction

You can request access to your personal information and ask for corrections if it's inaccurate.

7.2 Opt-Out

You can unsubscribe from our marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]

7.3 Data Portability

You can request a copy of your personal information in a portable format.

7.4 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Course enrollment data: 7 years after completion
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months
• Financial records: 7 years as required by Australian law

9. International Transfers

Your information may be transferred to and processed in countries other than Australia. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you believe we have not complied with this Privacy Policy or the Privacy Act 1988 (Cth), you may file a complaint with:

• Our Privacy Officer at [email protected]
• The Office of the Australian Information Commissioner (OAIC) at oaic.gov.au